FAQ – My Account

If you are already registered as a customer with Häfele but required an account for the online shop, please fill in this registration form. Please also enter your Häfele customer number here. We will then inform you of your login information.

As a registered customer, you will be able to see our prices online and place orders.

If you are yet a Häfele customer, you can request a customer number and the online login data using the registration form . After you have sent the form with basic information about your company, we will be happy to set up your online account.

Please note that our offer only applies to industrial processing companies and resellers.

If you have a Häfele Online Account, you can see the prices and availability of the products and place orders online easily.

The product prices and availability are displayed both on the product detail pages and in the Basket.

Yes, that is possible. After you have registered, you can create other users (co-users) for your account. These co-users can also log in via your account. You can also restrict their authorisations.

In order to create a new co-user, please go to menu item “User management” under “My account” and select “New user”.

You will be forwarded to our form for new co-users where you can enter the user name and password and choose the permissions. You can create as many co-users as you wish. Make sure that this co-user receives the login data, because an e-mail is not automatically generated.

Once you have registered with your customer number and password , please go to ”My account” and select “User management”. Here, you can create co-users, change their settings and also delete them.

Once you have registered with your customer number and password , please go to ”My account” and select “My profile”. Here you can store your new password.

The invoice address cannot be amended online. Please contact your sales office or the field service employee who is responsible for  you. The invoice address that has been stored can be examined  under “My profile”.

New delivery address can be added, changed or  deleted at any time. The invoice addresses and other delivery addresses stored in  our system  have already been saved. Additional delivery addresses can easily be added  in your profile under “Addresses”. To do this, click on the “New delivery address” tab and fill in the relevant fields.

In order to store the newly created address as the main delivery address, please select the relevant field in the address box and then save this change.

You can edit or delete the delivery address that you have added can be edited or deleted at any time.

As soon as we have prepared your offer, we will send it to your deposited e-mail address or to your fax number. Under "My offers" you can check the status of your offer at any time and order it with a few clicks.

In process
Your request for quotation has been received and is being processed.​

Offer
Your offer is created and you can order it now. Please note that you cannot change already created offers yourself. If you wish to make changes, please contact your Häfele contact person.

Orders
You have ordered your offer and can now track the status of your order under "My orders"..

Expired
The expiration date in your offer has been exceeded. Please contact your Häfele contact person or create a new request for quotation in the shopping cart.

Create a new request for quotation in the shopping cart. Instead of going to the checkout, select the button "Request for Quote“.

By default, your Häfele invoices are sent digitally as PDF invoices to the e-mail address you have stored.

If you prefer a different shipping method, please let us know via the online form, using the online form. There you can also specify a different target e-mail address for your invoices if necessary.
> Shipping method for Invoices change

Note: In your order overview under "My orders" you will get access to all invoices for your orders.
> Further information

By default, your Häfele invoices are sent digitally as PDF invoices to the e-mail address you have specified.

If you would like to change your e-mail address for Häfele invoices, please inform us via the online form.
> Change email address for invoices

Note: In your order overview under "My orders" you will get access to all invoices for your orders.
> Further Information